Technology is lightning fast in 2015. There is absolutely nothing that says that this will slow down. If you are in business today, then you need to change your customer service techniques in order to deal with this new environment. Here are some of the top ways that customer service will change in 2015.
Customer service will become more personalized.
Although there is more technology than ever that can automate all aspects of business, people are quickly becoming clued in to the difference between automated customer service and personalized customer service. The most popular business and technology innovations of today are allowing people to create more personalized service faster, not a wider, more automated customer service experience.